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How to File a Health Insurance Complaint in Tennessee
The Tennessee Department of Commerce and Insurance handles consumer complaints — here's how to file.
If you have a dispute with your health insurance company in Tennessee, the Tennessee Department of Commerce and Insurance (TDCI) is the state agency that regulates insurers and handles consumer complaints.
Tennessee Department of Commerce and Insurance
The TDCI licenses and regulates insurance companies in Tennessee and investigates consumer complaints through its Consumer Insurance Services division. Filing a complaint is free and requires your insurer to formally respond.
How to File a Complaint in Tennessee
- Online: tn.gov/commerce/insurance — use the Consumer Complaint portal
- Phone: 1-800-342-4029
- Mail: Tennessee Department of Commerce and Insurance, 500 James Robertson Parkway, Nashville, TN 37243
What to Include
- Policy number and insurance company name
- Description of the issue with relevant dates
- Copies of denial notices, EOBs, and insurer correspondence
- The resolution you are requesting
External Review in Tennessee
Tennessee offers independent external review for denied claims after internal appeals are exhausted. Request external review through the TDCI. The reviewer's decision is binding on the insurer.
BenZen is licensed in Tennessee. If you need help navigating a complaint or appeal, reach out directly.