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How to File a Health Insurance Complaint in South Carolina
The South Carolina Department of Insurance handles consumer complaints — here's how to file one.
If you have a dispute with your health insurance company in South Carolina, the South Carolina Department of Insurance (SCDOI) is the state agency that regulates insurers and handles consumer complaints.
South Carolina Department of Insurance
The SCDOI licenses and regulates insurance companies in South Carolina and investigates consumer complaints through its Consumer Services division. Filing a complaint is free and creates an official record your insurer must formally respond to.
How to File a Complaint in South Carolina
- Online: doi.sc.gov — use the Consumer Complaint portal
- Phone: 1-800-768-3467
- Mail: South Carolina Department of Insurance, P.O. Box 100105, Columbia, SC 29202
What to Include
- Policy number and insurance company name
- Description of the issue with relevant dates
- Copies of denial notices, EOBs, and insurer correspondence
- The resolution you are requesting
External Review in South Carolina
South Carolina offers independent external review for denied claims after internal appeals are exhausted. Request external review through the SCDOI. The external reviewer's decision is binding on the insurer.
BenZen is licensed in South Carolina. If you need help navigating a complaint or appeal, reach out directly.