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How to File a Health Insurance Complaint in Georgia
The Georgia Insurance Commissioner handles consumer complaints — here's how to file one.
If you have a dispute with your health insurance company in Georgia, the Georgia Office of Insurance and Safety Fire Commissioner is the state agency that regulates insurers and handles consumer complaints.
Georgia Office of Insurance and Safety Fire Commissioner
The Georgia Insurance Commissioner's office licenses and regulates insurance companies doing business in Georgia and investigates consumer complaints against them. Filing a complaint is free and puts your insurer on notice that a state regulator is watching.
How to File a Complaint in Georgia
- Online: oci.ga.gov — use the Consumer Services complaint form
- Phone: 1-800-656-2298
- Mail: Georgia Office of Insurance, Two Martin Luther King Jr. Drive, West Tower, Suite 702, Atlanta, GA 30334
What to Include in Your Complaint
- Your insurance policy number and carrier name
- A detailed description of the issue and timeline
- Copies of denial letters, EOBs, and correspondence with your insurer
- The resolution you are seeking
What Happens After You File
The Georgia Insurance Commissioner's office will contact your insurer for a formal response. The insurer must respond within the timeframe specified. The office will notify you of the outcome. Patterns of complaints against a carrier can trigger broader regulatory review.
External Review in Georgia
Georgia offers independent external review for denied claims after internal appeals are exhausted. Request external review through the Georgia Insurance Commissioner's office.
BenZen is licensed in Georgia. If you need help navigating a complaint or appeal, reach out directly.