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How Does BenZen Protect Your Privacy?

We don't store your conversations. We don't keep your health data. That's the promise.

We don't store personal conversations. We don't keep your health data. We comply with HIPAA privacy standards. Here's exactly how it works.

What We Store

When you talk to Benny, we store:

  • Your question: So we can route it to the right answer
  • Your state: So we return information relevant to your location
  • Contact information you provide: Only when you volunteer it, and only to help you further

What We Don't Store

  • Your health information: Medications, conditions, diagnoses — we see this in conversations but don't keep it
  • Conversation history: Once you leave the chat, the conversation is not stored for future use or reference
  • Behavioral tracking: We don't track your activity across the web or build a profile of you
  • Your data for third parties: We don't sell, share, or license your information

Why This Matters

Health information is sensitive. You shouldn't have to worry about your questions being stored forever or sold to marketers. Benny is built with privacy first — we get the information we need to help you, then we let it go.

HIPAA Compliance

We follow HIPAA standards for handling sensitive health information, even though we're not a covered entity. This means:

  • Data is encrypted in transit and at rest
  • Access is restricted to authorized personnel only
  • We conduct regular security audits
  • We have incident response procedures in place

When You Do Provide Information

If you ask Benny for deeper help and provide your name, email, or phone number, we use that information to:

  • Send you the information you requested
  • Follow up if you have additional questions
  • Route you to a licensed broker if you need help

We don't use it to spam you, sell your data, or build marketing profiles. Your contact information is respected like any professional relationship — it's there to help you, not to exploit you.

How to Verify

Our privacy policy is available in plain language. We're transparent about what we collect, how we store it, and what we do with it.

If you have questions about your data or want it deleted, reach out directly.